We don’t require these users to buy anything, just log in at least once every 6 months, just so that we know they are still with us. It costs money to upkeep accounts (IT infrastructure, server maintenance, etc.) and if someone does not use the account, it doesn’t make sense to upkeep it. Why do we do this? To try and explain in as few words as we can: It’s just to let the system know the user is active, and the account has not been abandoned. We never force the user to make a transaction or do anything with the funds. All a user needs to do to reactivate it is log back into G2A.COM. If there are no funds left (or no funds to begin with) on their G2A Wallet, then the account is set to inactive. If they log in, the timer resets itself and they have another 180 days before they are charged. Another €1 will be taken each month that the user stays inactive. This fee is €1 and is taken from the user’s G2A Wallet (if there are no funds on the Wallet, PAY does not charge anything). An e-mail is sent 3 days before the charge to remind the user and allow them to log in and easily avoid the fee. G2A PAY charges an inactivity fee after someone has not logged into their G2A.COM account for 180 days. Some users doubt the veracity of this response, as the account was brand new, and no proof has been posted that the Reddit account actually belonged to G2A. Despite the accuracy of this claim, given that user accounts are little more than entries in a database, G2A apparently persisted with this argument. Generally, the justification boils down to claims that user accounts cost money to maintain. G2A tried to get out ahead of the backlash by justifying the policy. The resulting response to this policy is not very positive, as you can probably guess. The User is to be informed about terminating his account.” Charged inactivity fee is not returnable. The Company is also entitled to terminate User’s G2A Wallet, if there is no sufficient funds on it which allows to charge the inactivity fee. “If User does not log in through the Website to User’s account for over 180 (one hundred eighty) days, the Company is entitled to charge the User’s G2A Wallet inactivity fee in amount of EUR 1 (one) per each month, or less, if there is no sufficient funds on the User’s G2A Wallet to charge entire inactivity fee.
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